This policy explains what information RiseUp Hydroponics & Organics collects when you use this website or contact us, why we collect it, and what we do with it. We keep this deliberately short and plain, because a privacy policy you cannot read is not much use to anyone.
Who we are
RiseUp Hydroponics & Organics is an agricultural service business providing hydroponic farming solutions — design, installation, maintenance and training.
- Farm: RiseUp Hydroponics & Organics Farm, NH 44, adjacent to Park Blue Hotel, Murthal, Sonipat, Haryana 131027
- Office: 2166 SF Eldeco County, Sector 19, Sonipat, Haryana, India
- Phone / WhatsApp: 086977 30513
- Email: kapil@riseuphydroponics.com
What we collect
We only collect information you choose to give us. Specifically:
- Enquiry details. When you use the contact form, you provide your name, phone number, the service you are interested in, and any message you write.
- Newsletter email. If you subscribe, we collect your email address.
- Contact you initiate. If you call, message us on WhatsApp or send an email, we hold whatever you share in that conversation.
We do not ask for payment card details on this website, and we do not create user accounts or passwords.
How the contact form works
Our contact form does not store anything on this website or send data to a database. When you submit it, the details are formatted into a message and opened in WhatsApp, which you then send from your own account. That means your enquiry reaches us through WhatsApp and is subject to WhatsApp's own privacy policy in addition to this one.
Why we use your information
- To reply to your enquiry and answer your questions.
- To arrange a site visit, quote, installation or training booking.
- To provide ongoing maintenance and support for systems we have installed.
- To send occasional growing tips and training dates, if you subscribed to that.
We do not use your details for automated decision-making or profiling.
What we never do
- We do not sell your personal information to anyone.
- We do not rent or trade your contact details to advertisers or data brokers.
- We do not send marketing messages to people who have not asked for them.
Who else can see your information
We share personal information only where it is necessary, and only with:
- Service providers that make this site and our communication work — for example our web hosting provider, and WhatsApp when you message us.
- Our own team members who need it to respond to you or carry out work at your site.
- Authorities, if we are legally required to disclose something.
Cookies and tracking
This website does not set its own tracking or advertising cookies. Some third-party resources we load — such as web fonts and the slider library, served from Google Fonts and jsDelivr — may record standard technical request information like your IP address, as any web request does.
Your browser may also store small preferences locally on your device (for example, which FAQ you last opened). That information stays in your browser and is never sent to us.
If we add analytics or advertising tools later, we will update this policy before doing so.
How long we keep it
We keep enquiry messages and customer records for as long as needed to serve you and to keep proper business records — typically for the duration of our working relationship and a reasonable period afterwards. Newsletter subscriptions are kept until you unsubscribe.
Your choices and rights
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct anything that is wrong or out of date.
- Delete your information, where we are not required to keep it.
- Stop contacting you, or remove you from our newsletter.
To make any of these requests, email kapil@riseuphydroponics.com or message us on WhatsApp at 086977 30513. We will respond as quickly as we reasonably can.
Keeping information secure
We take reasonable steps to protect the information you share with us. However, no website or messaging service can be guaranteed completely secure, so please avoid sending sensitive personal or financial details through the contact form.
Children
This website is intended for adults and for institutions such as schools contacting us in a professional capacity. We do not knowingly collect personal information from children. Where we install hydroponic labs at schools, we deal with the school and its staff, not with students directly.
Links to other sites
Our site links to external services such as Facebook, WhatsApp and Google Maps. Once you follow those links, their own privacy policies apply — we are not responsible for how they handle your data.
Changes to this policy
If we change how we handle personal information, we will update this page and change the "last updated" date at the top. Significant changes will be made clear on the page.
Contact us
If you have a question or complaint about privacy, please get in touch:
- Email: kapil@riseuphydroponics.com
- Phone / WhatsApp: 086977 30513
- Post: 2166 SF Eldeco County, Sector 19, Sonipat, Haryana, India
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